MLIS · Archivist · Information Architect · Records Manager
Emailher@5arah.org
Site5arah.org/pro
LinkedInlinkedin.com/in/tragicmagic
RegionPacific NW · USA/Canada · Remote
Information science professional with over a decade of customer-service, administrative, and records-management experience.
MLIS-equivalent M.S. in Library Science from Simmons (ALA-accredited, top archives program in the country), with a self-designed concentration harmonizing traditional archival practice with modern technological workflows. Core strengths in digital asset organization, descriptive metadata, FOIA workflows, and process improvement — across public-facing and technical roles alike.
Education 01
Master of Library & Information Science
Simmons University · GPA 3.89
2023 — 2026
Boston, MA
Self-designed concentration harmonizing traditional archival practice with modern technological workflows
60-hour internship at the Washington State Archives — appraisal, indexing, cataloguing, digitization, FOIA
Merit scholarship every year of the program; active member of ALA and SAA
Bachelor of Arts in American History, cum laude
Southern New Hampshire University · GPA 3.63
2020 — 2023
Manchester, NH
Thesis — From Missions to Massacres — Colonial California under three successive powers
Focus on colonial–indigenous relations and early American borderland conflict
~24 research papers across the major periods; consistent President's List & Honor Roll
Member, Organization of American Historians
Experience 02
Legal Assistant
WA State Office of Administrative Hearings & North Star Law Group
Mar 2024 — May 2026
Olympia, WA
Drafted engagement letters, compiled handbooks for newly incorporated companies, prepared Living Wills & Trusts. Filed court documents. Overhauled the firm's filing system, communication platform, and policy handbook. Processed client payments; handled client contact by phone, email, and private portal.
Archives Intern
Washington Secretary of State
Aug — Nov 2023
Olympia, WA
Archival appraisal, indexing, cataloguing, item description, preservation, public tour support, digitization & transcription of records, and FOIA request handling.
Customer Service Administrator
Physicians of Southwest Washington
Apr 2022 — Aug 2023
Olympia, WA
Medical records analysis, claim adjudication, Medicare procedure explanation, refund processing, payment verification, and multi-channel customer service. Redesigned outdated departmental procedures and built tracking spreadsheets for the claims team.
Packaging Specialist & Lead
Zen Asset Management
Nov 2016 — Nov 2021
Lacey, WA
Lead supervising two reports; competent in tasks across all six departments and served as a company-wide "floater." Quality control, inventory, training, and procedural redesign for efficiency.
Customer Service Representative
Xerox Corp. · Chegg.com · Harry & David
2011 — 2016
OR & WA
Seven years of high-volume multi-channel customer support — wireless plans, textbook fulfillment, gourmet e-commerce. De-escalation, billing, technical troubleshooting, international plan prep, and the kind of perfect-survey track record that doesn't get written into job descriptions.
Selected Research 03
Spanish Catholic Church Records as Vital Records — graduate paper (MLIS, 2025). Sacramental registers as primary archival sources for vital-records research.
From Missions to Massacres — undergraduate thesis (2023). Colonial California under Spain, Mexico, and the U.S.
The Battle of Agincourt (2022) · The Dust Bowl (2022) · The Lost Cause Myth (2022) · Development of Modern States (2021)