SG · CV
Curriculum VitaeSG · 2026
WESTERN WASHINGTON BRITISH COLUMBIA REMOTE US & CANADAAvailable for hire

Information science professional with a decade of customer-service, administrative, and records-management experience — newly conferred MLIS from Simmons University, focused on archival science & information architecture.

Archival science Information architecture Records management Digital preservation UX research

Portrait of Sarah Griffie
SG Acc. 2024.01
Portrait · 2024 Fig. 01 · b&w
01AcademicsSimmons · SNHU

Study & Research

Simmons

Master of Library & Information Science

2023 – 2026 Simmons University · Boston MA

ALA-accredited program — Simmons holds one of the top archives concentrations in the country. The M.S. in Library Science permits a self-designed concentration, which I built around a single throughline: harmonizing traditional archival practice with modern technological workflows. Appraisal, description, and preservation alongside metadata, database design, information architecture, and the systems researchers actually use to find things. The goal was a working archivist who can move between paper and code without losing the values of either. Completed a 60-hour internship at the Washington State Archives. Recipient of a merit scholarship every year of the program. Active member of ALA and SAA.

3.89Final GPA
60hState archives internship
Merit scholarships
SNHU

Bachelor of Arts in American History, cum laude

2020 – 2023 Southern New Hampshire University · Manchester NH

Graduated cum laude with a focus on colonial–indigenous relations and early American borderland settlement & conflicts. Thesis — From Missions to Massacres — explored the administration of Colonial California under three successive powers and its effects on native populations. Coursework produced roughly two dozen research papers across the major periods; a small selection appears below. Consistent President's List & Honor Roll. Member of the Organization of American Historians.

3.63Final GPA
Cum laudeHonors
6Selected papers
a. Selected Research Papers
TitleYear
01Spanish Catholic Church Records as Vital Records2025
02From Missions to Massacres2023
03The Battle of Agincourt2022
04The Dust Bowl2022
05The Lost Cause Myth2022
06Development of Modern States2021
b. Awards & Honors
Cum Laude
Cum Laude
SNHU · 2023
SNHU Honor Roll
Honor Roll
SNHU · 2020–2023
Simmons Merit Scholarship
Simmons Merit Scholarship
2023 · 2024 · 2025
02Employment2011 → present

A decade of service & records.

'24
Legal Assistant
WA State Office of Administrative Hearings & North Star Law GroupOlympia WA · Mar 2024 – May 2026
+
Drafted engagement letters, compiled handbooks for newly incorporated companies, and prepared Living Wills and Trusts. Filed court documents. Made improvements and updates to the firm's filing system, communication platform, and policy handbook. Processed client payments and handled client contact by phone, email, and private portal.
'23
Archives Intern
Washington Secretary of StateOlympia WA · Aug – Nov 2023
+
Archival appraisal, indexing, cataloguing, item description, preservation work, public tour support, digitization and transcription of records, and FOIA request handling.
'22
Customer Service Administrator
Physicians of Southwest WashingtonOlympia WA · Apr 2022 – Aug 2023
+
Data entry, medical records analysis, record searches, medical claim rejections, in-person / phone / email customer service, redesign of outdated procedures, spreadsheet management for claims-department progress tracking, explanation of Medicare procedures and regulations, refund processing, payment verification, analysis and filing of medical records for claim adjudication.
'16
Packaging Specialist & Lead
Zen Asset ManagementLacey WA · Nov 2016 – Nov 2021
+
Weighing and packaging agricultural products for wholesale; industrial sticker and label machine operation; inventory; quality control; training of new hires; redesigned department procedures for efficiency; supervised two direct reports as lead; competent in every task across all six company departments and served as a rare company-wide "floater."
'15
Customer Service Representative
Xerox Corp.Lacey WA · Nov 2015 – Nov 2016
+
High-volume call handling for complex wireless plans and products. Device troubleshooting, billing inquiries, de-escalation, order entry, network technical support, and international-travel plan preparation. Perfect customer-service survey record for tenure.
'12
Customer Service Representative
Chegg.comGrants Pass OR · Mar 2012 – Oct 2014
+
Answered high-volume calls and chats, helped students locate textbooks, managed returns and textbook buybacks, investigated shipping issues, processed refunds, and placed orders on behalf of customers.
'11
E-Commerce Associate
Harry & DavidMedford OR · Dec 2011 – Oct 2014
+
Helpline support, customer guidance through site navigation and ordering, simultaneous phone / email / chat assistance, dietary-restriction guidance, and initiated — then implemented — a project to add dietary-restriction identifiers to catalogs and the website.
03SkillsTechnical · Soft · Tools

Capabilities & tools.

Hard skills 17

  • Office management
  • Legal document preparation
  • Digital & physical filing
  • Technical writing
  • Indexing & cataloguing
  • Item description & preservation
  • Digitization & transcription
  • Metadata
  • FOIA request handling
  • Data entry & analysis
  • Medical records analysis
  • HIPAA regulations
  • Database design & management
  • Customer support (multi-channel)
  • De-escalation techniques
  • HTML · CSS · PHP
  • 17th–20th-c. cursive fluency, English/Spanish

Soft skills 19

  • Verbal & written communication
  • Public speaking
  • Active listening
  • Diverse-team collaboration
  • Interpersonal skills
  • Collaborative problem solving
  • Analytical thinking
  • Creative solutions
  • Strategic planning
  • Task management
  • Meeting deadlines
  • Flexibility across environments
  • Tech adaptability
  • Evaluation & analysis
  • Decision making
  • Attention to detail
  • Initiative
  • Supervisory experience
  • Project leadership

Tools & software 24

  • Microsoft 365
  • Google Workspace
  • Slack · Teams
  • Clio
  • cPanel
  • WordPress
  • ContentDM
  • ArchiveSpace
  • Adobe Photoshop
  • Adobe Dreamweaver
  • Adobe Reader
  • FTP
  • Visual Studio Code
  • QuickBooks
  • Zendesk
  • LivePerson
  • Dialpad
  • Tableau
  • Python
  • SQL / MariaDB
Innovative

Always finds more efficient routes through a task without losing the quality of the output.

Problem-solving

Natural troubleshooter; finds the work both fun and intellectually satisfying.

Organized

Notices ways systems could be better organized and takes initiative to improve them.

Analytical

Obsessed with data — consults it first when making decisions, at work or at home.

Goal-oriented

Sets personal metrics and works to beat the last quarter's numbers; thrives with concrete goals.

Multidisciplinary Perspective

Background in Evolutionary history of the universe, life, and the universal experience of sentient creatures permeates my perspective and approach

04Professional AffiliationsActive memberships

Active member, & in good standing.

05BackgroundA brief statement

Why archives.

My dedication to preserving knowledge and increasing access to information stems from personal experience with educational barriers and a deep belief that understanding our history is crucial for building a more equitable future. Growing up with limited resources, I discovered that books and historical records were powerful tools — for understanding not just my own place in the world, but humanity's collective story.

Through my work in genealogy and historical research I've seen how preserved records give voice to those historically silenced or overlooked. Protecting and providing access to these materials isn't only about maintaining documents — it's about ensuring future generations can understand their history, learn from our past, and make informed decisions about our shared future.

This perspective guides my approach to both work and study: every effort to preserve, organize, and share information is an act of service that supports justice, equity, and the democratization of knowledge.

06InterestsOutside the stacks

Outside work.

i.

Genealogy

Combining genetic analysis with traditional historical research — piecing together family connections as a kind of long-form detective work.

ii.

Bookbinding

Hand-binding in centuries-old traditions; a meditative practice that produces objects of lasting quality.

iii.

Hiking & kayaking

Exploring the Pacific Northwest by foot and paddle; watching native flora and fauna on their own schedule.

iv.

Political advocacy

Translating the study of historical injustice into policy work — pushing for systemic change that addresses inequity.

v.

Tabletop games

Strategic play as a way to sharpen problem-solving and keep the people I love close during the PNW rainy season.

07ContactCurrently open

Let's talk.

I'm actively seeking roles in archives, records management, and information architecture. Happy to chat.

LocationPacific NW, USA/Canada · remote-friendly
StatusAvailable — MLIS conferred May 2026
Tweaks