Academics
2023-Current
Masters of Library & Information Science. in progress
Simmons University
Boston, Massachusetts, US
Coursework covers Database Management, Theories of Information Science,
Introductory Programming, Information Sources & Services,
Information Organization, Technology for Information
Professionals, Usability and User Experience Research, Web
Development and Information Architecture, Archival Theory and
Practice, Digital Libraries, Digital Asset Management, and Systems
Analysis in Information Services. Additionally, I completed a 60-hour internship at the Washington State Archives and I have received merit scholarships from Simmons each year since I was accepted into the program. My current GPA is 3.92 and I am an active member of the American Library Association and the Society of American Archivists.
2020-2023
Bachelor of Arts in American History, cum laude
Southern New Hampshire University
Manchester, New Hampshire, US
Coursework involved a comprehensive overview of all major events in American history from colonization to
the Revolutionary War, Civil War, both World Wars, and a variety of other important parts of our history. Whenever possible, I focused my studies on colonialism and the interactions between colonists and the indigenous peoples they encountered. I wrote my undergraduate thesis on Colonial
California and its policies' impacts on the native people of California (my thesis is available to download/read, just a short scroll down). While attending, I made the President's List several terms in a row and appeared on the Honor Roll 4 times. I graduated with a GPA of 3.75, receiving the Cum Laude distinction. I was then, and am an active member of the Organization of American Historians.
Undergraduate Research Papers
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Awards & Honors
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Employment History
Office Coordinator / Legal Assistant
North Star Law Group
Tumwater, Washington | Mar - Jul 2024
Duties: Drafting engagement letters,
compiling
handbooks for newly incorporated companies as well as Living Wills and Trusts. Filing
court documents. Making improvements and updates to
the firm's filing system, communication platform, and
adding those policy changes to the company handbook.
Processing payments from clients and contact clients
via phone, email, private portal.
Archives Intern
Washington Secretary of State
Olympia, Washington | Aug - Nov 2023
Duties: Archival appraisal, indexing, cataloguing, item description, preservation work, assisting with tours offered to the public, digitization and transcription of records, FOIA request handling.
Customer Service Administrator
Physicians of Southwest Washington
Olympia, Washington | Apr 2022 - Aug 2023
Duties: data entry, medical records analysis, record searches, medical claim rejections, customer service (in-person, phone, email), redesigning outdated procedures, managing spreadsheets that tracked progress for claims dept, explaining Medicare procedures and regulations, processing refunds, verifying payments, analyzing and filing medical records for claim adjudication
Packaging Specialist & Lead
Zen Asset Management
Lacey, Washington | Nov 2016 - Nov 2021
Duties: weighing and packaging agricultural products for wholesale, creating stickers on an industrial machine, labeling jars with a labeling machine, taking inventory, assuring quality control by inspecting the product before it went out, training new employees, redesigning dept. procedures for efficiency, supervising two employees as a lead, cloning plants, operating a complex 4-person packaging machine, competent in all tasks in each of the company's 6 departments, functioning as one of the only "floaters" in the company
Customer Service Representative
Xerox Corp.
Lacey, Washington | Nov 2015 - Nov 2016
Duties: answering high volume calls, explaining complex wireless phone plans and products, troubleshooting wireless devices, resolving service issues, handling billing inquiries, advising customers about products and features, assisting customers in choosing a device based on their needs, order entry, frequent de-escalation of angry customers, network-related technical support, preparing customer devices for international travel, assisting travelling customers in choosing appropriate international plans, processing warranty claims, never failed a customer service survey all the time I was there
Customer Service Representative
Chegg.com
Grants Pass, Oregon | Mar 2012 - Oct 2014
Duties: answering high volume calls, helping students find the correct textbooks, assisting with returns, facilitating textbook buybacks, responding to emails from customers, customer service via live chat, investigating shipping issues, processing refunds, placing orders for customers
E-Commerce Associate
Harry & David
Medford, Oregon | Dec 2011 - Oct 2014
Duties: answering questions via the internet helpline, helping customers navigate and order from the website, simultaneously assisting customers via phone, email,and chat, offering guidance for customers with dietary restrictions, suggesting and then implementing a project to add identifiers in the company catalogs and website that indicate commonly restricted foods, order entry, processing refunds, sales
Professional Affiliations
I am a current and active member in the following professional societies and organizations. I have a broad interest in archival work but my ideal role would be in digital management of collections or special collections & Academic librarianship.
My Background
My dream as an archivist is to preserve the knowledge of the past, through protecting and restoring our history — an extension of my deeper vision to preserve a thriving, intact Earth and all its creations. Without this connection to the earth and its landscapes, I see little point in participating in anything at all. My goal is to develop ideas and processes that allow us to truly inhabit the wild and beautiful world, while working in ways that are acts of service for our communities, both here and around the globe.
