Academics
2023-Current
Masters of Library & Information Science. in progress
Simmons University
Boston, Massachusetts, US
Coursework covers Database Management, Theories of Information Science,
Introductory Programming, Information Sources & Services,
Information Organization, Technology for Information
Professionals, Usability and User Experience Research, Web
Development and Information Architecture, Archival Theory and
Practice, Digital Libraries, Digital Asset Management, and Systems
Analysis in Information Services. Additionally, I completed a 60-hour internship at the Washington State Archives and I have received merit scholarships from Simmons each year since I was accepted into the program. My current GPA is 3.92 and I am an active member of the American Library Association and the Society of American Archivists.
2020-2023
Bachelor of Arts in American History,
cum laude
Southern New Hampshire University
Manchester, New Hampshire, US
Graduated with a BA in American History, focusing on colonial-indigenous relations and early American borderland settlement & conflicts. Coursework encompassed comprehensive study of major historical periods from colonization through the 20th century, with specialized research in colonial impacts on indigenous populations. Thesis explored the complex dynamics of Colonial California's administration under three successive powers and its effects on native populations. Maintained academic excellence with consistent presence on the President's List and Honor Roll, graduating with a 3.75 GPA. Active member of the
Organization of American Historians.
Undergraduate Research Papers
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Awards & Honors
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Employment History
Office Coordinator / Legal Assistant
North Star Law Group
Tumwater, Washington | Mar - Jul 2024
Duties: Drafting engagement letters,
compiling
handbooks for newly incorporated companies as well as Living Wills and Trusts. Filing
court documents. Making improvements and updates to
the firm's filing system, communication platform, and
adding those policy changes to the company handbook.
Processing payments from clients and contact clients
via phone, email, private portal.
Archives Intern
Washington Secretary of State
Olympia, Washington | Aug - Nov 2023
Duties: Archival appraisal, indexing, cataloguing, item description, preservation work, assisting with tours offered to the public, digitization and transcription of records, FOIA request handling.
Customer Service Administrator
Physicians of Southwest Washington
Olympia, Washington | Apr 2022 - Aug 2023
Duties: data entry, medical records analysis, record searches, medical claim rejections, customer service (in-person, phone, email), redesigning outdated procedures, managing spreadsheets that tracked progress for claims dept, explaining Medicare procedures and regulations, processing refunds, verifying payments, analyzing and filing medical records for claim adjudication
Packaging Specialist & Lead
Zen Asset Management
Lacey, Washington | Nov 2016 - Nov 2021
Duties: weighing and packaging agricultural products for wholesale, creating stickers on an industrial machine, labeling jars with a labeling machine, taking inventory, assuring quality control by inspecting the product before it went out, training new employees, redesigning dept. procedures for efficiency, supervising two employees as a lead, cloning plants, operating a complex 4-person packaging machine, competent in all tasks in each of the company's 6 departments, functioning as one of the only "floaters" in the company
Customer Service Representative
Xerox Corp.
Lacey, Washington | Nov 2015 - Nov 2016
Duties: answering high volume calls, explaining complex wireless phone plans and products, troubleshooting wireless devices, resolving service issues, handling billing inquiries, advising customers about products and features, assisting customers in choosing a device based on their needs, order entry, frequent de-escalation of angry customers, network-related technical support, preparing customer devices for international travel, assisting travelling customers in choosing appropriate international plans, processing warranty claims, never failed a customer service survey all the time I was there
Customer Service Representative
Chegg.com
Grants Pass, Oregon | Mar 2012 - Oct 2014
Duties: answering high volume calls, helping students find the correct textbooks, assisting with returns, facilitating textbook buybacks, responding to emails from customers, customer service via live chat, investigating shipping issues, processing refunds, placing orders for customers
E-Commerce Associate
Harry & David
Medford, Oregon | Dec 2011 - Oct 2014
Duties: answering questions via the internet helpline, helping customers navigate and order from the website, simultaneously assisting customers via phone, email,and chat, offering guidance for customers with dietary restrictions, suggesting and then implementing a project to add identifiers in the company catalogs and website that indicate commonly restricted foods, order entry, processing refunds, sales
Professional Affiliations
I am a current and active member in the following professional societies and organizations:
My Background
My dedication to preserving knowledge and increasing access to information stems from personal experience with educational barriers and a deep belief that understanding our history is crucial for building a more equitable future. Growing up with limited resources, I discovered that books and historical records were powerful tools for understanding not just my own place in the world, but humanity's collective story. These early experiences shaped my conviction that access to information and historical truth is a fundamental right, not a privilege.
Through my work in genealogy and historical research, I've seen how preserved records can give voice to those who have been historically silenced or overlooked. I believe that protecting and providing access to these materials isn't just about maintaining documents – it's about ensuring that future generations can understand their history, learn from our past, and make informed decisions about our shared future.
This perspective guides my approach to both work and study: that every effort to preserve, organize, and share information is an act of service that supports justice, equity, and the democratization of knowledge. Whether working with historical documents, administrative records, or digital collections, I'm driven by the belief that accessible, well-preserved information is essential for a thriving, just society.
